Both prioritize quality, style, and price over factors such as safety, eco-friendly materials, and whether products are made in the U.S. Among the worst-rated walk-in stores were Walmart and Ashley Furniture HomeStore.Īccording to the survey, in-store and online furniture shoppers have a lot in common. Costco and independent retailers also received high marks overall. Walk-in furniture shoppers in our survey reported having the best experience at Stickley and Room & Board.
Ashley Furniture HomeStore was the lowest-rated online retailer. Of the 17 online furniture retailers scored, Room & Board and boasted the highest ratings, with RH (Restoration Hardware) joining them toward the top of the chart.
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